*Important notice to all buyers: Sheddo® products are not available for immediate delivery. Αfter your order has been placed, it is communicated to our workshop that is given the product's code and size so that it can be created. This ensures the correct fitting, quality and elasticity of the product. With this note it is understood that an order is shipped in 4 to 10 working days from the company to our customer.
E. Shipping Information
- The Date of the order's shipment is defined by the amount of products that have to be produced for the customer. Under normal circumstances, the orders are sent off to the customer within 4-10 working days since the order's successful placement.
- The shipment cost is defined by FEDEX|TNT policies and Interfil F&B Wear Co, is not responsible for any additional charges, except those written in the checkout process of your order.
- For any wholesale inquires, send an email at the Export Manager, Mr. George Giappas, at info[at]interfil.gr
F. Return Policy
- For product changes-replacements it is necessary to contact the person in charge by email at hello[at]sheddo.eu for the product's shipment agreement to take place. The products should always be sent back to the company, accompanied by the original Receipt, Packaging and also to not have exceeded 15 days time after the purchase.
- There is NO refund policy in our company. The customer either replaces the product, or is credited in his user profile with the amount.
- Interfil will not accept the return of any product that was used and treated improperly. The products must be in excellent condition and brought in its new packaging with all accessories.
- If the new product you choose has a higher price than the one returned, then the customer must proceed with a new payment process to pay the difference of the amount. However, if the new product has a lower value than the returned one, then the company credits the buyer with the difference on his card for the next transaction.
- In case of an agreed product replacement-change by the Company's fault, the shipping costs are billed to the company and in the case that the customer is asking for the change-replacement without the company's fault, the return cost is charged on the customer.
- In case of cancellation of an order, after communication and our acceptance, the shipping costs is borne entirely by the customer in both (2) shipments. In case of incorrect shipments where the company Interfil F&B Wear is responsible, the shipping costs are borne by the company.
- The customer is not obliged, in any case, to receive a package that is damaged or has been opened during transport. In case of acceptance of the parcel, the company has no obligation to change any damaged item or replace in case of loss, since the goods with any transport, always travel at the responsibility of the customer only.
- For any unreasonable claim between the consumer (only if he has the purchase document) of our company, the courts of Athens are competent and no explanation before the purchase of prospective customers is accepted for review.